Refund policy

In case an item sold through the Site is returned to Address Lifestyles or an exchange is requested, you agree to the following :

1. You shall request for return of the item within higher of 4 Days from the date of delivery or within a period as required under applicable laws or rules made by a competent authority.

2. You shall complete the "Return form" enclosed in your original order or as published on the Site and place it inside the return package or as instructed on the Site. You shall pack and seal your return merchandise securely (in the original package) with all labels and brand packaging, unused and in original condition in which the product was delivered to you.

3. You shall connect with Address Lifestyles through any other contact details as provided on the Site and request for a return / exchange and confirm the pickup location. You will be then given a time at which one of delivery agent will pick the package from you.

4. Your return will be processed promptly upon arrival, and Address Lifestyles will send you a confirmation by email / SMS. The refund of amount paid / exchange of product shall be subjected to successful completion of quality checking of the product returned as per Address Lifestyles policies and standards. Once received, return packages are processed within 24 hours or within timeframe as specified on the Site. The credit for the returned item shall be credited either in form of store credit or as a refund to the bank account as opted by you or as per applicable terms and conditions. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details regarding processing of returns in case you are facing delays in getting your refund post the same has been processed by Address Lifestyles.

5. An exchange requested for a product will be completed in following two steps:
   1. A new order will be processed for the item(s) requested in exchange subject to provision of para 13 of this agreement.
   2. A store credit will be issued for the item(s) returned. Return of item shall be subject to the provision of entire para 13 of this agreement.

6. In case the product has been damaged and / or used post dispatched by Address Lifestyles or owing to hygienic reasons, Address Lifestyles reserve the right to accept or refuse the return or exchange of such product.

Any charges, duties, taxes and fee related to the fulfilment of replacement / returned / exchange of an item shall be borne by you.